customer engineer

turbopuffer is looking for an engineer to help our customers succeed. While every day is different; (from digging into unfamiliar systems and debugging, to writing code when that's what it takes), you'll see each issue through to its end. what you'll do: debug customer issues, optimize queries write examples for our docs write code to solve customer problems, ship PRs, and build automations live in customer slack channels, helping to solve problems from first report to resolution own customer outcomes must have: typist - you can write well and can explain complex ideas simply linux - you're comfortable in terminals and reading logs python or javascript/typescript - for reproducing issues and building solutions human - you build trust and keep things productive when everything's on fire systematic - you methodically work through problems until you've found the root cause nice to have: k8s experience vector search or full-text search background experience with the major cloud platforms tpuf is hardcore & whimsical. we value: overstep > understep show > tell complexity is earned showing up as part of our customer’s team making stuff easy to react to